Welcome Priceline Customers to Kyte!
We're thrilled you've booked your Kyte rental through Priceline. Here's a quick overview of how Kyte works, especially for those new to our service:
What makes Kyte different?
Kyte offers the convenience of a traditional rental car, but without the hassle of visiting a rental counter. Instead, our friendly "Surfers" deliver your car to you and pick it up when you're done.
How does delivery and return work?
How does the delivery work? We'll bring your car to your home, hotel, the beach—wherever you are within our service area.
How does the return work? When your trip is over, a Surfer will meet you at your chosen location to retrieve the car.
How do I manage my trip?
Verify your license
Change your trip details (dates, address, etc.)
Cancel your trip
Add additional drivers
You can also check our quick guide: How can I edit my trip? Can I extend or shorten it?
What is the verification process?
To make your Kyte rental experience seamless, we have a simple verification process you'll need to complete before your trip:
Driver's License Verification:
Upload Your License: Follow the in-app instructions to take clear pictures of the front and back of your driver's license.
Deadline: Complete this step at least 2 hours before your scheduled pickup or delivery time.
More Information:
Does Kyte operate at airports?
Kyte operates without physical rental counters, so airport rentals are a bit different:
Designated Handover Spot: Each airport we serve has a designated off-airport location for car pickup and drop-off.
Transportation to Handover Spot: Kyte may offer transportation to the handover spot in select locations. Check your booking confirmation email for details.
Booking Times: Be sure to schedule your delivery and return with ample time between your flight arrival and departure. Check the airport FAQ page for recommended buffer times.
Here's a list of airports where Kyte operates:
Friendly Reminder: Schedule your Kyte delivery and return with enough buffer time around your flight arrival and departure. Check the FAQ page for your specific airport for recommended timing.
Still need help? We're here for you!
Chat with Us: Our live support team is available any day of the week from 3 AM - 10 PM PST.
In the Kyte App: Tap "Settings," then "Get trip help."
On the Website: Click the green messenger icon at the bottom right corner of any page.
Call Us: We're available any day of the week from 3 AM - 10PM PST.