Welcome Expedia Customers to Kyte!
We're thrilled you've booked your Kyte rental through Expedia. Here's a quick overview of how Kyte works, especially for those new to our service:
What makes Kyte different?
Kyte offers the convenience of a traditional rental car, but without the hassle of visiting a rental counter. Instead, our friendly "Surfers" deliver your car to you and pick it up when you're done.
Important Note about Expedia Bookings: When you book through Expedia, your Kyte rental will be ready for pick-up at our designated lot. If you'd prefer to have your car delivered or picked up at a different location, you can request this through the Kyte app or website. Please note that a delivery fee and other relevant fees will apply, and you can view the cost before confirming your change.
Mandatory steps before your trip:
For bookings made through third-party platforms like Expedia, it is required to follow these mandatory steps before your trip begins to avoid automatic rescheduling or cancellation:
Setup your account:
When you book with Kyte for the first time, you will receive an SMS with a link to reset your password.
Didn’t Receive the SMS or Link Isn’t Working?
Reset Online: Visit kyte.com/request-reset-password.
Reset via App: Open the Kyte app, go to the “Sign In” screen, and click on “Reset Password?”.
Enter Payment Information: In the app, open your trip details and follow the prompt to securely enter your card information. A security deposit amount will be authorized on your card 24 hours before your trip to cover any incidental charges: $300 for credit cards or $500 for debit cards. Amount is typically released 4 days after trip completion.
Verify your driver's license: Follow the in-app instructions to take clear pictures of the front and back of your driver's license.
Deadline: Complete this step at least 2 hours before your scheduled pickup or delivery time, or your trip can be automatically rescheduled or cancelled.
More Information:
How does delivery and return work?
How does the delivery work? We'll bring your car to your home, hotel, the beach—wherever you are within our service area.
How does the return work? When your trip is over, a Surfer will meet you at your chosen location to retrieve the car.
How do I manage my trip?
Verify your license
Change your trip details (dates, address, etc.)
Cancel your trip
Add additional drivers
You can also check our quick guide: How can I edit my trip? Can I extend or shorten it?
Please be advised that any modifications to your trip that result in a refund (such as cancellations or shortened travel dates) must be processed directly through Expedia.
Does Kyte operate at airports?
Kyte operates without physical rental counters, so airport rentals are a bit different:
Designated Handover Spot: Each airport we serve has a designated off-airport location for car pickup and drop-off.
Transportation to Handover Spot: Kyte may offer transportation to the handover spot in select locations. Check your booking confirmation email for details.
Booking Times: Be sure to schedule your delivery and return with ample time between your flight arrival and departure. Check the airport FAQ page for recommended buffer times.
Here's a list of airports where Kyte operates:
Friendly Reminder: Schedule your Kyte delivery and return with enough buffer time around your flight arrival and departure. Check the FAQ page for your specific airport for recommended timing.
Still need help? We're here for you!
Chat with Us: Our live support team is available any day of the week from 3 AM - 10 PM PST.
In the Kyte App: Tap "Settings," then "Get trip help."
On the Website: Click the green messenger icon at the bottom right corner of any page.