Want to get in touch with your Kyte Surfer? It's easy – you can contact them directly through the Kyte app.
How do I contact my Surfer?
Open the Kyte App: Launch the app on your phone (download here.)
Go to "Trips": Tap the "Trips" tab.
Select Your Active Trip: Tap on the active trip where you're expecting a delivery or return.
Tap the Contact Icon: Once your Surfer is on their way, a contact icon will appear in your trip details. Tap it to call or message your Surfer.
When can I contact my Surfer?
The contact feature is available during these windows:
Delivery: From the time your Surfer starts heading to your delivery location until the delivery is complete.
Return: From the time before they arrive at your return location until the return is finalized.
Outside of these windows, the contact feature will be unavailable.
Why can't I contact my Surfer?
If you're having trouble contacting your Surfer, please check the following:
US Phone Number: The call feature is currently available for U.S. phone numbers only.
Check Your Phone Number: Make sure the phone number you used to book your Kyte trip matches the number on your device.
Update Your Number (If Needed):
Open the Kyte app.
Go to "Settings".
Tap "Profile".
Update the "Phone" field.
Save your changes.
If you continue to experience issues contacting your Surfer, please reach out to our customer support team through the Kyte app for assistance. We're here to help!