Kyte Customer Support

Curious about where your Kyte Surfer is? Here's how to easily track their progress and ETA:

Open the Kyte App: Launch the Kyte app (available on <a href="https://apps.apple.com/us/app/drive-kyte/id1456424048" rel="nofollow noopener noreferrer" target="_blank">iOS</a> or <a href="https://play.google.com/store/apps/details?id=com.umi.kyte&amp;gl=US" rel="nofollow noopener noreferrer" target="_blank">Android</a>) on your smartphone and sign in to your account.

Tap on "Trips": This will take you to a list of your current and past Kyte trips.

Tap on Your Ongoing Trip: Select the active trip for which you're expecting delivery or pickup.

View Surfer Details: You'll see your Surfer's live location, updated ETA, contact options (call or message), and car details like make, model, color, and license plate.

1. Open the Kyte App: Launch the Kyte app (available on <a href="https://apps.apple.com/us/app/drive-kyte/id1456424048" rel="nofollow noopener noreferrer" target="_blank">iOS</a> or <a href="https://play.google.com/store/apps/details?id=com.umi.kyte&amp;gl=US" rel="nofollow noopener noreferrer" target="_blank">Android</a>) on your smartphone and sign in to your account.
2. Tap on "Trips": This will take you to a list of your current and past Kyte trips.
3. Tap on Your Ongoing Trip: Select the active trip for which you're expecting delivery or pickup.
4. View Surfer Details: You'll see your Surfer's live location, updated ETA, contact options (call or message), and car details like make, model, color, and license plate.

- Your Surfer typically allows a 10-minute grace period after the scheduled arrival time. Please be prepared and available for a prompt handover!
- For further details about contacting your Surfer, you can visit our help article: <a href="https://help.kyte.com/en/articles/9596995-can-i-contact-my-kyte-surfer">Can I contact my Kyte Surfer?</a>

If you experience any issues, please reach out to our customer support team through the Kyte app for assistance. We're here to help!