We understand that sometimes things don't go according to plan. Here's what happens if you're running late for your Kyte delivery or return:
Is there a grace period?
You have a 10-minute grace period after your scheduled delivery or return time.
Are there any late fees?
If you are 11-30 minutes late, a $10 late fee will be charged.
If you are more than 10 minutes late and your Surfer cannot wait, a $25 rescheduling fee will apply. These fees are to compensate your Surfer for their time.
How do I avoid fees?
If you know you'll be late, it's easy to avoid any fees:
Open the Kyte App: Log into your account.
Edit Your Trip: Go to your trip details and select "Edit."
Update Time: Change your delivery or return time to a later slot.
Confirm: Save your changes, and you're all set!
Remember: You can edit your trip up to 2 hours before the original scheduled time to avoid rescheduling fees.