We completely understand how important it is for you to have your claim resolved quickly. We're working hard on it! The time it takes to process a claim really depends on the specifics of the claim itself and the repair time for the car.
Standard Claim Timeframe
In most cases, we aim to process claims within 10 business days.
Complex Claims
For more complex claims, especially those involving another insurance carrier, the process may take longer, typically 60-90 days. We apologize for any inconvenience and appreciate your patience.
Need Updates on Your Claim?
Check Your Email: If you've submitted a claim, you should have received an email from our Claims Team. Please check your inbox and spam folder for updates.
Contact Your Claims Specialist: If you have questions or need more information, please reply directly to the email from your Claims Specialist. This ensures the fastest response and keeps your communication centralized.
We're committed to keeping you updated and resolving your claim as swiftly as possible. If you have any concerns or require further assistance, please don't hesitate to contact us.